Solace Bands Reviews
Solace Bands Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solace Bands has a 2.0 star rating from 9 reviews. Overall sentiment is negative: frequent reports of non-delivery, wrong or broken bands, and unresponsive customer service.
Key Takeaways for Future Customers
- Read Solace Bands reviews and delivery feedback before ordering.
- Support appears email-only with slow or no replies; no phone support.
- Be prepared to pursue refunds or disputes if items never arrive.
Negative Feedback / Risk Areas
- Repeated customer complaints about non-delivery and delayed shipping.
- Multiple reports of wrong items, damaged bands, and lack of response to emails.
- High price level cited and billing or refund difficulties reported.
Positive Feedback
Some customers note the bands look nice and appealing in style.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Solace Bands has a 2.0 star rating from 9 reviews. Overall sentiment is negative: frequent reports of non-delivery, wrong or broken bands, and unresponsive customer service.
Key Takeaways for Future Customers
- Read Solace Bands reviews and delivery feedback before ordering.
- Support appears email-only with slow or no replies; no phone support.
- Be prepared to pursue refunds or disputes if items never arrive.
Negative Feedback / Risk Areas
- Repeated customer complaints about non-delivery and delayed shipping.
- Multiple reports of wrong items, damaged bands, and lack of response to emails.
- High price level cited and billing or refund difficulties reported.
Positive Feedback
Some customers note the bands look nice and appealing in style.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring, Texas
No response
My band started to come apart with in a month of using and the company has yet to resolve the issue.
Fairfield, Ohio
They sent me the wrong watchband, but there’s no way to speak to a human. Multiple chat messages that never get answered and emails. So they can rip you off without ever having to deal with
- - Ordered vital signs watchband but got another item.
- - Shipping shows a different item from the confirmation.
- - There is no chat or phone support.
I ordered the vital signs healthcare workers watchband and they sent me a totally different one. It even shows the picture of the one I ordered on my confirmation email and a different one on the shipping email.
Now the band is no longer on the website so I guess Im out of luck and wasted $45.
No one will answer in the chat box, you get a response that says theyll respond within a few hours, which they dont and I have not received any responses to my emails. And theres no phone number to call and speak to someone.
User's recommendation: Always be suspicious of a company that doesn’t have a phone number to call for issues. Don’t buy from here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little River, South Carolina
Resolved: Ordered 5 watchbands March 30th
Company fixed the issue and I have been provided with product replacement. Order was sent again but one watch band had to be reordered bc color I ordered was out of stockOrdered bands 03/30 received 05/06.
I would think twice about ordering from this company. Not only did delivery take over 30 days but didn’t really get what I originally ordered.Watch bands are comfortable though.
Received the wrong order. I live in SC & was sent an order for a person that lives in NY. You cant call them on the phone & they will NOT respond by email.
I am going to put a claim against my credit card.
DO NOT ORDER FROM THEM
- Look like nice bands but
- No way to contact them
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order
Hillsborough Township, New Jersey
Horrible Customer Service
- - Order missing bands and wrong sizes.
- - Took 3 weeks to ship; items were wrong.
- - Autoreply says they will respond in order; no contact yet.
Been over a week and still have not heard back from them about my order that was missing bands and shipped wrong sizes. It took over 3 weeks to get my bands and then they show up wrong.
Wrote an email and get an autoreply stating they will get back to us in the order they were received.
Over $100 spent and have 3 of the 6 bands I ordered. Can someone from this company please get back to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denton, Texas
Resolved: Never Received Order
Company fixed the issue and I have been provided with product or service ordered. Item arrived. Order from a different company.
Ordered three weeks ago, never received the order. I paid for shipping and have not received my order, nor have I received a response from customer service.
I have sent emails; I tried the chat feature.
Solace does not communicate with customers via phone. This is beyond frustrating.
- Lack of communication
- Shipping time
- Price
Preferred solution: Deliver product or service ordered
User's recommendation: Not worth the price and wait times, if the items even arrive at all
Temecula, California
Never received and no support
- - Order shows shipped but no movement after 3+ weeks.
- - Support is via email with AI replies and no human contact.
Ordered and shows shipped but no movement in over 3 weeks. When you go to support you can only emaill and you get an AI reply telling you to wait another 7 days.
Same thing each time you write in. No human ever replies to you.
The AI says its normal for shipping compnay not to update but the product could have walked to my house by now if it had truly been shipped out by ***. I am thinking I have been scammed.
User's recommendation: Be afraid to order as if you need help there will be none.
Summerville, South Carolina
Never received my order. No response
I ordered an item and never received an active tracking number nor my item. I placed my order on June 11. ORDER #920369
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, North Carolina
Resolved: Did not receive my order!!!!!
- - Out $50 and received nothing.
- - Over a month since the order; no email replies.
- - The reviewer calls the company a scam and warns others not to order.
Company fixed the issue and I have been provided with product or service ordered.
This company is terrible. Do not order from them.
I am out $50.00 and have received nothing from them. It has been over a month since I placed an order. They will not answer emails. What a scam!
Shame on them for deceiving people. They will not get any more money from me, so they better enjoy the $50.00 they scammed!
I may not get you, but God will. Have a blessed day.
- No customer service
- No way to contact them
- Do not answer emails
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from this company. It is a scam
Denver, Colorado
Non delivery of products
I ordered 3 bands on March 23. Today is April 23, still no package delivered. I sent 2 emails, no reply
User's recommendation: Think hard before you order
Miami, Florida
Magnet fell out
- - Ordered Imperium Adapt band in clay pink for $39.99 about a month ago.
- - I love the band, but a magnet fell out and I need help.
They have shipped a new band to me
I ordered an Imperium Adapt band about a month ago for $39.99 in clay pink, bandwidth 38/40/41.42m.
I absolutely love the band. However, one of the magnets fell out and I can no longer secure the band, Can you help me with this issue? Thank you
Dot Graziano
League City, Texas
NO PHONE # AND NO RESPONSE TO EMAIL. IF I CAN'T GET A SIMPLE QUESTION ANSWERED, THEN I WILL TAKE MY BUSINESS ELSEWHERE
- - This would be my first order.
- - The 'What's my size' link doesn't work.
- - I emailed customer service twice and got no reply, so I'm hesitant to order.
THIS WOULD HAVE BEEN MY 1ST ORDER. THE 'WHAT'S MY SIZE" LINK ON THE WEBSITE DOES NOT WORK THEREFORE I HAVE NO IDEA WHAT SIZE BAND TO ORDER.
I HAVE EMAILED CUSTOMER SERVICE TWICE, AND NO RESPONSE. BECAUSE OF THEIR LACK OF COMMUNICATION, I AM NOW HESITANT TO ORDER FROM THIS COMPANY AT ALL.
User's recommendation: NO RESPONSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of Customer Service
I have now left three emails via the website for customer service for Solace Bands. NO ONE HAS RESPONDED. Very disappointing and frustrating.
Preferred solution: A response from customer service about one of the four watchbands that I purchased.
User's recommendation: Shop elsewhere.
Columbus, Ohio
My watch bands never came and they did not contact me again after purchase
- - Post-purchase, Solace is hard to reach.
- - There is no shipping info or customer service.
- - Emails to the provided address are rejected; no bands.
I am puzzled by the slick advertising from solace. The quick text responses when questions occur prior to purchase.
But, immediately after purchasing two watch bands, Solace is now difficult to reach, no shipping information at all, no customer service responses - instead rejecting emails sent to the address they gave, and no watch bands.
I wonder if they are a real company. I wouldn't purchase from Solace due to the above reasons.
User's recommendation: Stay away as your product doesn't come and no customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero stars, horrible customer service
- - They ignored messages for weeks.
- - They only send warranty policy copies and refuse a US phone number.
- - Their office is listed as a gynecologist's office.
This is by far the worst customer service. They have ignored my messages for weeks at a time.
They have zero reading comprehension and think ignoring a customers messages are acceptable.
I reached out about a lifetime warranty and they just keep sending me a copy of the warranty policy.
Are ignoring me for a solid week, I said I would absolutely not pay for shipping.
I asked to speak to a US based customer service member and they refuse to provide a phone number.
When you search online, their physical office is actually a gynecologist office.
Scam. Absolute scam with a poor product and the worst customer service imaginable.
Already reporting to the BBB.
- Quality of product
- No reading comprehension
- Customer service
Preferred solution: Price reduction
User's recommendation: Don’t buy. Absolutely horrible. Literately any brand off Amazon would be better.
Homestead, Pennsylvania
Unhappy
- - Ordered bands over a month ago; not received.
- - Delivery via Uni Uni; I was home, but no one came.
- - Seeking a refund; tried contacting the seller.
I ordered bands from this company over a month ago. Ive yet to receive them because the company they use for delivery keeps saying that they try to deliver to my house and it was unsuccessful.
I am home every day that they claim that they come to my house and they have never showed up at my house. Ive tried getting a hold of this company several times I want to refund.
Its a shame that this company bases their sales off a delivery company called Uni Uni that is horrible. They lie and say theyre delivering packages and theyre not this package was supposed to be for a Christmas present and I have yet to receive it.
User's recommendation: If they continue to use that delivery company don’t buy anything off this company. Their customer service is horrible. There needs to be a one 800 number so you can talk to somebody. Nobody wants to talk through emails to resolve issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEver received band that was broken that they promised and stand bu!
- - Rep said a new band would be sent after I provided a photo.
- - There were no replies to emails or a replacement sent.
- - The company does not offer phone support.
I spoke with a representative 4 weeks ago who states a new band was on the way after I provided a photo.
Since then they do not respond to my emails, and never sent a replacement. I have emailed over multiple days.
Unfortunately its a company that does not do phone conversations with customers..
Extremely disappointed with the experience!!!
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The EXACT thing happed to my order as well!! I really wanted the watch bands but I am now going to go after a refund!! I will get my credit card company involved ..